Return, Exchange, and Refund Policy for AsimFabric.com
At Asim Fabrics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return, exchange, and refund policy to ensure a hassle-free shopping experience.
Return & Exchange Policy
1. Eligibility for Return & Exchange:
• Items can be returned or exchanged within 7 days from the delivery date.
• Products must be in the same condition as received, unworn, unwashed, and with all original tags and packaging intact.
2. Non-Eligible Items:
• Items that have been altered, customized, or damaged due to improper use are not eligible for return or exchange.
• Sale or discounted items are not eligible for returns or exchanges unless they are defective.
3. How to Initiate a Return or Exchange:
• To initiate a return or exchange, please contact our customer service team on WhatsApp at 0319 7083520. Provide your order number and reason for return/exchange.
• Once approved, you will receive instructions on how to return the item.
4. Shipping Costs for Returns:
• The customer is responsible for the shipping costs associated with returning the item.
• In the case of an exchange due to a defect or error on our part, we will cover the shipping costs.
5. Processing Returns & Exchanges:
• Once we receive your returned item and verify its condition, we will process your exchange or refund within 7 working days.
• For exchanges, the replacement item will be shipped to you as per standard delivery timelines.
Refund Policy
1. Eligibility for Refunds:
• Refunds are applicable for items returned within the specified timeframe and in the original condition as received.
2. How to Request a Refund:
• To request a refund, please contact our customer service team on WhatsApp at 0319 7083520 with your order details and reason for return.
• Upon approval, we will proceed with the refund process.
3. Refund Method:
• Refunds will be processed via the original payment method or as store credit, depending on customer preference.
• Please allow 7-10 working days for the refund to reflect in your account.
4. Refund for Defective Items:
• In the case of defective or incorrect items, a full refund, including shipping charges, will be provided once the item is received and verified.
